Refund policy
In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, The Consumer Rights Act 2015 and Consumer Protection (Distance Selling) Regulations 2000, customers have the right to return an order within 14 calendar days of receiving the goods without giving reason, and then a subsequent 14 days to physically return unused products still in their original packaging for a full refund. After this period, Mobility Warehouse cannot accept any returns unless the product is faulty. This does not affect your statutory rights.
To return your order within 14 days of receiving the goods, you must contact us in writing at either the email address or postal address below to notify us of your decision. Please note, cancellations over the telephone cannot be accepted. For non-electronic forms of cancellation, please note the 14-day notice period starts from when you send the communication and not from when we receive it so, please ensure written notifications are correctly dated.
E-mail: enquiries@mobilitysolutions.co.uk
Address: Mobility Solutions, Possilpark Industrial Estate, Unit 15 Lomond St, Glasgow G22 6JJ
To receive a full refund the product(s) must be returned in the same condition as sold and match our pre-delivery photographic records. If the product(s) are not returned in their original condition, Mobility Warehouse reserves the right to charge for repair or replacement of any product(s) or parts required for remedial works or make deductions that fairly reflect a reduction in the resale value. All refunds will be processed within 14 calendar days of receipt of the returned goods. Please note, this time is intended to allow our engineers to mechanically re-check products before resale for safety.
Please note, it is the customer’s responsibility to return the goods and pay for the return however, as our products are bulky and may represent obstacles to repackage, transport and allow for safe return, Mobility Warehouse will arrange for an operative to collect your return within 14 days of notification of a cancellation. All refunds are subject to a deduction of a minimum collection charge of £150. A higher collection charge may apply for the Highlands and Islands of the UK. If you arrange Mobility Warehouse to collect but there is nobody at the address who can hand over the delivery on the date agreed, you will be charged the full amount associated with the original scheduled collection plus the rescheduled collection.
For full guidance on your rights please visit The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and The Consumer Rights Act 2015 on the links below:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
https://www.gov.uk/online-and-distance-selling-for-businesses/online-selling