Terms of service

Terms and Conditions

Website Terms of Use

Any reference to Mobility Solutions also relates to Allied Vehicles Ltd and vice versa. Allied Vehicles Ltd. makes no representations, warranties or undertakings about and accepts no liability for:

·      (i) the content of this website including, without limitation, the quality, accuracy or completeness of such content;

·      (ii) the accuracy, completeness or suitability for any purpose of the goods or services referred to on this site;

·      (iii) the content of any other website referred to or accessible through this site (‘third party sites’). Allied Vehicles Ltd does not endorse or approve the content of or any goods or services available from any third party sites.

 

Information received via this website should not be relied upon for personal, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

No liability or responsibility is accepted by Allied Vehicles Ltd for any loss or damage occasioned to or suffered by any company or person as a result of the information contained on this site, nor is any liability or responsibility accepted by Allied Vehicles Ltd for any loss or damage occasioned to or suffered by any company or person acting or refraining from acting as a result of the contents of this site.

Allied Vehicles Ltd reserves the right to change the content of this website, including prices shown, without notice. If you are dissatisfied with any portion of this website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using this website.

0800 916 3037

Copyright Notice

© Allied Vehicles Limited 2004-2025
The content of this site is subject to the copyright of Allied Vehicles Ltd except where stated otherwise. All rights are reserved. This site may be viewed and downloaded to a computer for personal viewing for private purposes. Without the permission of Allied Vehicles Ltd you must not print copies of, replicate, copy or alter the contents of this site other than for non-commercial purposes.

Order Terms & Conditions

1. Definitions
1.1 “The Dealer” and / or “we”, means Allied Vehicles Limited (registered in Scotland with company number SC147093) trading as Allied Vehicles and / or Mobility Solutions.
1.2 “The Customer” and / or “you”, means the person or firm who purchases the goods and / or services from the Dealer.
1.3 “Consumer”, a Customer, being an individual who, for the purposes of the purchase, is acting wholly or mainly outside of their trade, business, craft or profession.
1.4 “Goods” means all items as defined, or other things to be sold by the Dealer to the Customer.

2. Whole Contract

These terms shall represent the whole contract between the Dealer and the Customer. They may be varied only by written agreement between the parties.

3. Interpretation

The singular shall include the plural and the male shall include the female or business entity as may be appropriate.

4. Enforceability

In the event of one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.

5. Written Confirmation

Any order offered by the Customer is Subject to acceptance and confirmation in writing by the Dealer.

6. Variation

Any variation agreed in writing between the Dealer and the Customer regarding the Goods to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.

7. Orders

7.1 Age restrictions
We only accept orders from persons aged 18 or over. By placing an order, you are confirming that you are in this age range.
7.2 Residency
We only accept orders from and despatch orders to addresses in Mainland UK, Northern Ireland, Republic of Ireland, Scottish Isles, Isle of Man, Isle of Wight, Jersey and Guernsey.
7.3 Placing an order
It is your responsibility to check that your order is accurate before submitting it to us.
7.4 Pre-orders
Occasionally we may make goods or services available for pre-order. If you place a pre-order, we will take payment. If we are, for any reason, unable to supply the order to you, for example, if our supplier is unable to supply us or if the goods/services are not suitable for you, we will notify you and offer you an alternative. If the alternative is not acceptable then we will refund the full amount paid.
7.5 Confirmation of Order
When we receive an order from you, we will confirm that we have received the order by sending an email to the address provided by you. Your order is an offer to purchase an item and will not be binding on us until the earliest of us emailing you to confirm that we have dispatched that item to you or you are receiving the item. For certain products, we may need to call you to confirm requirements and can only do so if telephone details entered at checkout are correct.

8. Accuracy of Information

We try to ensure that all information and colours are correct at the time of their publication. However, the representation of colours on your browser may differ from the actual colours of products supplied. Any typographical, clerical or other error is subject to correction without any liability on our part. Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation.

9. VAT Relief

If you purchase an item for your personal use and you are chronically sick or disabled, are a registered charity or you are making the purchase on behalf of an individual who is chronically sick or disabled for their personal use, you may be entitled to purchase the item without having to pay VAT. You will be required to make a declaration to confirm that the VAT relief status applies. It is your responsibility to give accurate information and to not make a false declaration.

10. Pricing

All prices on this website are in pounds sterling. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. We verify pricing at our dispatch centre. If you believe you have been charged the incorrect price, you should contact us and we will refund any overpayment.

11. Delivery

Items will usually be delivered within 14 working days unless specified at point of ordering.  Note it is your responsibility to ensure clear access for delivery and installation of these items and we will not be liable for any damage caused by inadequate access. Delivery timescales are estimates only. If your item is being delivered using a third party delivery service your delivery experience may vary.

It is your responsibility to ensure there is clear access for delivery of your item/s and we will not be liable for delayed deliveries due to inadequate access. Offshore orders (inc. Scottish highlands and islands) are likely to incur extra delivery charges which the purchaser will be notified of and required to pay in full before an order is dispatched.

12. Warranty Cover

When you buy your powered product from Mobility Solutions, it comes with a 12 month Warranty provided by Mates Bates Ltd. Please find warranty details HERE.

13. Loss or Damage

The Dealer shall be responsible for the loss of or damage to any item or its contents only if caused by negligence of the Dealer or its employees. The Dealer shall have no liability for any indirect, special, incidental or consequential losses including loss of profits, loss of business, loss of savings or loss of goodwill.

14. Notification of Errors

You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, you should contact us immediately. We will then investigate and take appropriate action to resolve.

15. Payment and Refunds

In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the items in your order, packing, postage and delivery charges and any other charges that become due to us under these terms. Refunds, if applicable, will only be made using the payment gateway and/or to the card originally used for payment. Please note it can take up to 14 days for the refund to be processed and appear in your bank account.

16. Non-Availability/Substitutes

We reserve the right to change the specification of items which are required to conform to any applicable standards or European Union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. All items sold through this website are subject to availability. If any of the items on your order are not available we will contact you to offer a substitute, replacement or refund.

17. Cancellation Rights and Returns

We hope you will be happy with any items you’ve ordered from us, but if you’re not entirely satisfied, you’ll find details of our returns policy here.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 calendar days from the date you received or collected your complete order to notify us of items you are not completely happy with. We must receive any item you return to us within 14 calendar days of your notification to us of your intention to return the item(s). Orders cancelled under these Regulations are entitled to a refund of any standard postage paid for the delivery of your order, but you are responsible for any postage incurred in returning the items you wish to cancel to us. Unfortunately, we do not refund postage on returns.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations give us the right to reduce the amount of refund that you receive, in the event that non-faulty items being returned are damaged or used in any way. The amount which we might reduce your refund by will be dependent on the decrease in value of your use of the item. You should note that should your use mean that your items cannot be resold, this reduction may be 100%.

Once we receive notice from you that you wish to cancel your order we will refund the purchase price for that item. You will have to pay the cost of returning the item to us. If the item was assembled by an engineer when delivered, the total amount refunded may be reduced to cover labour costs.

If you wish to cancel an item after the cooling-off period, provided you return the item to us within 14 days of the end of the cooling-off period and in a re-sellable condition we will refund the purchase price you paid for that item. We will not refund the packing and postage / delivery charge you paid to us for that item and you will have to pay the cost of returning the item to us.

18. Retention of Title and Risk

Risk of damage to or loss of the Goods are at the risk of the Customer as soon as they are delivered into the physical possession of the Customer or their nominated representative.

19. Dispute Resolution/ Jurisdiction

In the event of a complaint or dispute of any kind our complaints handling procedure is available from us on request. Save where expressly provided by applicable law, these terms shall be governed by and construed in accordance with the law of Scotland and the courts of Scotland shall have express jurisdiction in respect of any dispute arising therefrom.